I was struck by the profile of Karla Ray in last week’s New York Times, where she describes the nuance of her work as a real-time broadcast captioner for Vitac a world leader in captioning and subtitles. The ability of people like Ms. Ray to accurately convey the meaning and context of the audio associated with video will likely never be matched by speech-to-text audio processing, though we are working every day to improve.

Broadcast monitoring in the U.S. relies primarily though not exclusively on the closed captions created by people like Ms. Ray and firms like Vitac. We index this text similarly to how Google or Bing indexes the text on the Web, and use it to make the spoken word searchable within our TV and radio monitoring and search application Media Monitoring Suite. Where captions don’t exist, we create search text via speech-to-text software.

Ultimately when it comes to radio and TV broadcasts, caption text alone, as good as it is, is not a perfect substitute for the way TVEyes delivers a record because while it may report what was said, it will fail to capture how it was said in terms of a speaker’s cadence, demeanor and tone. These variables are also vitally important to understanding a speaker’s true opinion and belief and can only be captured by aligning a text search with the actual video and or audio stream.

Closed captioning was not created to aid media monitoring, but to make TV accessible to those among us who have hearing deficits. The U.S. and Canada lead the rest of the world by providing nearly all TV content with captions. In Europe, the U.K, France, Holland and Nordic countries lead with respect to implementation of closed captions. Many others have little or no captioning in place. In 2011, the European Federation of Hard of Hearing People expressed its vision that 100 percent of public European TV be captioned by 2020. In Asia, South America, the Middle East and Africa, closed captioning is far less prevalent.

The global lack of closed captioning is what motivated us to create TVEyes Language Technologies this year. Our vision is to make global TV broadcasts searchable as easily as the Web is for text. Through TLT, we are advancing the effectiveness and accuracy of speech-to-text as well as adding new language models. This year we will add at least six languages and corresponding international markets for broadcast monitoring, and we’re open to special requests, most of which we can complete in three months or less.

Will we ever advance speech-to-text to be as accurate and context-aware as Ms. Ray and those like her who through closed captions make TV accessible? I’m not sure… but I am certain that we will continue to improve and apply speech-to-text to extend our lead in global TV searching and alerting.

 

Competitor Group Rock 'n' Roll Marathon TVEyes Case StudyWhen you’re running two or three events a month across the country and growing in the U.K. and Europe, you need a mightily efficient operation. And your media relations team will be extremely busy as each event can draw tens of thousands of participants and close roads in major metro areas for a full day.

Competitor Group has a unique place in the sports events business with its Rock ‘n’ Roll Marathon series which combine marathons, half-marathons and live concerts by national and international recording stars. Media coverage of its events is a key value that is counted on by sponsors, primarily national and global brands, and important charities as well. In fact, Rock ‘n’ Roll Marathon events have raised more than $300 million for charities over the last 16 years. And more than 450,000 people will participate in its 28 events in 2014.

Competitor Group’s PR team relies on TVEyes Media Monitoring Suite to help it manage media in advance and during its events as well as report coverage earned to sponsors and charities. They’ve reduced costs and gained operational efficiency by relying solely on TVEyes for broadcast monitoring and reporting.

“Being able to monitor TV coverage in a timely manner for each of our events is critical to our success,” says Dan Cruz, director of public relations for Competitor Group. “TVEyes enables us to easily track media mentions and report the breadth of coverage to sponsors, partner charities and colleagues, and at a reasonable rate.”

Want to learn more about its business and how it uses TVEyes?  Please click the button below to read the case study.







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TVEyes Ribbon Cutting New HQ Headquarters Fairfield CTThis week we officially opened our new HQ in Fairfield, Conn. After outgrowing our prior space about three years or more ago, it feels great to spread out in a state-of-the-art and purpose-built facility. I couldn’t be more pleased and grateful. The growth we’ve achieved was hard-won and earned every day by our sales executives and built on the unmatched systems our engineers created. The loyalty of our customers and employees is truly unusual in today’s world and I believe it speaks to the service level we deliver and values we project though our strategic and everyday management of the business.

The official opening of the offices was marked with a traditional ribbon cutting attended by Connecticut Senator John McKinney, Rep. Brenda Kupchick, Rep. Kim Fawcett, Rep. Tony Hwang, and Fairfield First Selectman Mike Tetreau. The event included all our employees, the team that designed and built-out our space, and a few key partners. A special surprise was the presentation of an aluminum plaque to me by the team; I am constantly amazed and impressed at the dedication, creativity and accomplishments of our employees. They’ve truly built the business with me.

Celebrating the Ribbon Cutting for TVEyes new HQ in Fairfield, CTOur new offices represent opportunity to grow on many fronts. We’ll be able to add staff for customer service, support and training, as well as technologists to accelerate the development of new language models as we expand internationally. We’ll also be able to hire staff and interns in technology and business development, as we now have the space to do so. We’ve also made technology, infrastructure and ergonomic investments to increase the efficiency of work in the office and resilience of desktop and office computing resources 

We also have a state-of-the-art conference facility that will make working sessions for our team and with our business partners much more effective. Expansion within our building will be easily accommodated as we grow.

For customers, our new HQ represents an investment in continuing to serve you better, with the most reliable, efficient and comprehensive broadcast media monitoring service available anywhere. For partners, this investment means we’ll continue to provide the deepest and most useful TV and radio feed via the industry’s richest set of APIs, and further our lead in international markets. 

The building, which we acquired in 2013 and gut-renovated, started its life out in 1938 as a print shop. It seems fitting that it has found new life supporting a 21st-Century media company like ours. You can learn more about our offices by reading the news release and also this article in the Fairfield Citizen.

TVEyes Reception for Ribbon Cutting New HQ in Fairfield CTLet me finish where I started. Thank you to the TVEyes customers and employees who have made it possible for us to achieve the success we have to date, and for your continued confidence as we grow and expand.

 

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The Rana Plaza factory collapse created crisis for retailers and fashion brands worldwide. Would you have been prepared?

Crisis and incident readiness planning – supported by sophisticated, automated media monitoring — is the best way to get ahead of the news cycle, organize your responses, and practice with your team to maintain a state of readiness.

Is your organization ready for a crisis? Take this quiz to find out:

  1. Do you know what your CEO’s top one or two “lie awake at night” scenarios are?
  2. Do you have and use a process for anticipating a crisis or reputational incident?
  3. Do you have a process to monitor local and regional activities and publicity/media coverage?
  4. Do you monitor broadcast, print, and social media 24/7?
  5. Do you have an effective mechanism to alert you to a crisis or reputational incident directly or indirectly impacting your organization?
  6. Do you know when and how first responders contact your organization?
  7. Is there a first response process in place?
  8. Is there a second response process in place?
  9. Do you know who is on call to be notified in a crisis and are they media trained?
  10. Have you evaluated which region, district, business line or facility is more likely to have an incident and why?

If you answered no to one or more questions, your organization is not ready to face a crisis or reputational incident. Downloading our crisis management playbook is a good place to start your journey to crisis preparedness.

TVEyes offers a free crisis management playbook that demonstrates how broadcast media monitoring can help you to create the crisis-ready organization.  Download it today!

 

 

 

 

 

 

 

 










Today we announced that we’re formalizing a partnership with Italy’s PerVoice S.p.A. by forming a joint venture to build language models for the TVEyes Media Monitoring Suite as well as our data feed products. Having our own majority-owned “language foundry” will enable us to drive the development of new language models in direct response to market requirements. Our 80 percent ownership in the JV means that we can continue to serve government and military customers seeking U.S.-owned suppliers.

Since we started working with PerVoice two years ago, we’ve added six new languages to the TVEyes Media Monitoring Suite. We expect the pace to accelerate with the formation of the JV, as its sole purpose is to work closely with PerVoice technologists and linguists on the development of new language models. You can see the current list of markets and languages served by TVEyes here on our Website.

TVEyes Language Technology further cements our position as the undisputed leader in global broadcast media monitoring. We will continue to build new monitoring facilities around the globe where we see opportunity and in response to specific language / country requirements of our customer base.

You can read the news release here. 

If you’d like to speak with us about creating a language model for your country-specific application, please call sales at +1 203-254-3600 or sales@tveyes.com

 

 

TVEyes and L'Eco della Stampa newsWe’re continuing to make good progress in our plan to “wire the world” with country-by-country expansion of direct selling of the TVEyes Media Monitoring Suite and partnerships with leading media monitors in important markets like Italy.  Today we announced that L’Eco della Stampa, the dominant media monitoring provider in Italy, will utilize TVEyes broadcast search infrastructure and Web user interface to enhance its service offering.  You can read the news release here.

A combination of proprietary and partner-supplied speech-to-text technologies enables TVEyes to provide highly accurate keyword-indexed transcripts of television and radio broadcasts within moments of airing, so you can search and be alerted to keywords and phrases of interest.

If you represent a media monitoring company and would like to add real-time and historical TV and radio monitoring and search for your market, in your native language, please contact us at sales@tveyes.com or +1 203 254 3600 x100.

It’s a great pleasure to announce that we’ll soon be moving to new quarters, just down the road from our current offices in Fairfield, Connecticut.  As any visitor to our current offices has seen, we’ve grown out of the space – and then some!

As we move to the new building, we’ll more than double our seating capacity, with room to continue growing in place, and will add much-needed meeting and private office areas.  And we’re no longer tenants: We bought a building that offers the ability to expand into unused space and space currently occupied by tenants if necessary.  It should be a great home for our next leg of business expansion.

TVEyes News Offices Copyright 2013We’re especially excited about the result of our collaboration with Vincent-Burin Architects, an award winning and very creative architecture firm founded in 1999, based locally in Fairfield, Connecticut.

We asked Paulo Vincente for a few words about his firm and working on our headquarters project.  Here’s what he had to say:

“Vicente-Burin Architects acts as a full service design oriented firm with the goal of providing highly personalized attention to each of our projects. We are very excited to be working closely with TVEyes on its new headquarters building in Fairfield.  Our intent is to open up the space for a more contemporary layout with great light and flow for a comfortable and productive office environment. Our most recent schematic design provides generously sized work stations in various styles including open concept, private and sales offices; as well as a large collaborative conference area.”

Thanks to the hard work of our employees, the vision of our architects and the loyalty of our customers, we’ll be moving into our new offices later this year.  Perhaps the most important aspect is that we’ll be able to grow in place for the foreseeable future and expand our service, sales and development teams to continue building and supporting the leading broadcast media monitoring service.

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TVEyes Case Study - Fortune 500 Specialty RetailerWhen you manage media relations for a national retailer, every day presents opportunities and challenges.  The brand is always on the line; consumers and regulators expect perfection.  Local, regional and national media can have a positive or negative impact, and oftentimes coverage comes without warning.

The public relations specialist of a national specialty retailer tells of dissatisfaction with previous solutions and relief to find a more reliable media monitor during a free trial of TVEyes.  This case study is cloaked (anonymous) due to the company’s policy on endorsement, but faithfully represents the subject’s remarks during an interview (he is available as a pre-purchase reference).

Want to learn about media monitoring and its positive impact for Fortune 500 specialty retailer?  Get your copy below.








management tools media logo Switzerland broadcast intelligenceIn addition to the TVEyes Media Monitoring Suite, we also provide infrastructure and data for other firms that provide broadcast intelligence services. This enables our wholesale clients to leverage our investments in speech-to-text and on-the-fly translation, dramatically accelerating time to market and reducing costs. We offer API access to our global broadcast media database on very attractive terms; pricing is based on consumption and markets accessed.

management tools media of Switzerland selected TVEyes because of our ability to process all the languages broadcast in the country (French, Italian and German) and the ease of integrating our data with their systems via published APIs.

You can read more about the agreement in our news release. If you’d like to integrate broadcast media search, alert and monitoring with your application, please contact TVEyes sales at sales@tveyes.com.

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Case study in media monitoring TVEyes helps Sussex County DE stay on top of the news

Sussex County, Delaware is home to about 200,000 residents, and its one-man public affairs office is a busy place, to say the least.  Chip Guy, Communications Director for the County, tells about his department’s need to monitor broadcast TV and radio in real time, retrieve and report TV and radio coverage, and how media monitoring has grown in sophistication and importance to County officials.  Among the key points Mr. Guy makes in this detailed case study is the time savings that TVEyes enables.  “It has freed me to take on other tasks,” he says, “and as I go from crisis to crisis, it’s nice to know I have access to a service that is faithfully monitoring the media and taking a large load off my shoulders.”  To read the full case study, please click below.